Name *

First Name

Last Name

How many participants do you currently have enrolled?

1 - 100

101 - 200

201 - 300

301 - 400

401+

Do you have an internal transportation department or do you use a contractor?

Completely internal transportation

Our contractor runs everything

We have a mixture of both depending on the nature of the request

Other (Please explain)

How are transportation requests currently submitted from other departments/disciplines?

Through our EMR

Through a secondary transportation software

Email requests

Excel sheets

Paper/sticky notes

Other (Please explain)

How do drivers navigate their daily schedules?

A mobile application tied to our software

Texts and phone calls with paper manifests

Unsure on specifics

Other (Please explain)

How do you communicate with drivers while they are out on the road?

Current mobile application/software has a messaging/notification feature

Text messages and voice calls

Radios

Unsure on specifics

Other (Please explain)

How do participants get notified about their expected pick up times for the same or next day?

A staff member calls all participants the day before

We use an automated calling software

The participant is told a window of time for pick up, based on the scheduled appointment

Drivers call them the day of pick up

We currently do not notify participants of pick up times

Other (Please explain)

How do you communicate pick up times with participants who speak other languages?

We use a translation service

We have staff that currently speak all of the languages of our participants

We speak to family members who translate for us

We currently do not have a process outlined for this

Other (Please explain)

How do you track One Hour Violations for reporting to CMS?

Our current transportation software tracks this for us

Drivers report these to their supervisors

Unsure on specifics, but our transportation department tracks and reports this

Other (Please explain)

How do you feel about your transportation workflow overall?

We are satisfied with our current workflow

There is some room for improvement

It has worked in the past but has not scaled well

Needs a lot of work